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What Microsoft says isn’t always what it does What consumer protection or fair trading local laws apply to your purchase.Why do you want a refund? Is the software not working? Or have you decided not to use it anymore.How long since installation/activation?.Is it a one-time purchase or a Microsoft 365 annual plan?.Only ask Microsoft for a refund if you bought directly from them.Refund/returns go through the company/store you bought from.Who you purchased from? Microsoft direct or a third party.Microsoft 365 is the new name for Office 365. Here’s the hard information we’ve been able to find. There’s a lot of misleading or out-of-date information on the web, including details from Microsoft itself. Getting a refund on an Office 365 /Microsoft 365 plan isn’t easy but can be possible depending on the reason for cancellation and your local consumer laws.